Effective date: October 13, 2026

Who we are and what this covers

Neighbor’s Choice Insurance Agency, Inc. (“Neighbor’s Choice,” “we,” “us,” “agency”) is an independent insurance agency at 431 E Northwest Hwy, Grapevine, TX 76051. We help Texans compare and buy auto, home, life, business, and other insurance from several insurance companies.

This Privacy Statement explains what personal information we collect through our website (neighborschoiceins.com), by phone, text, email, and in person; how we use and share it; and the choices you have. It applies to website visitors, people who request quotes, and our clients.

If you buy a policy, the insurance company that issues it will also send you its own privacy notice. That notice describes how the insurer handles your information.

Information we collect

We collect the information needed to quote, place, and service your insurance. What we collect depends on the coverage you ask about.

Information you give us

• Contact details: name, home and mailing address, phone number, and email address.
• Personal details: date of birth, marital status, occupation, and household members to be insured.
• Driver and vehicle information: driver’s license numbers, driving history, vehicle year, make, model, and VIN.
• Property information: details about your home, rental, boat, RV, or other property.
• Insurance history: current and prior insurers, coverage, and claims.
• Business information: for business policies, details about your company, operations, and employees.
• Life and health information: for life insurance, health information the insurer requires to underwrite your application.
• Identifiers: Social Security number, only when an insurance company requires it to quote, underwrite, or issue your policy.
• Payment information: as described under “Payment information” below.

Information from other sources

With your application or quote request, we or the insurance companies we work with may get information from consumer reporting agencies and similar sources. This can include motor vehicle records, claims history reports (such as CLUE reports), and credit-based insurance scores, where permitted by law.

Information collected automatically

When you visit our website, we and our service providers automatically collect certain technical information. This includes your IP address, browser and device type, pages viewed, referring website, and the date and time of your visit. See “Cookies, analytics, and tracking” below.

How we use your information

We use personal information to:

• Prepare quotes and compare coverage from the insurance companies we represent.
• Submit applications and place, bind, and renew policies.
• Service your policies, including changes, billing, and payments.
• Help you report and follow up on claims.
• Respond to your calls, texts, emails, and website requests.
• Send policy reminders and information about other coverage that may fit your needs. You can opt out of marketing at any time.
• Run, secure, and improve our website.
• Meet our legal, regulatory, and licensing obligations, and prevent fraud.

How we share your information

We do not sell your personal information, and we do not share it with outside companies for their own marketing.

We share personal information only as needed to serve you, or as the law requires or allows:

• Insurance companies: we send your information to the insurers you are quoted with or apply to, so they can quote, underwrite, and issue coverage.
• Quoting and agency software providers: our online quote forms and quoting tools are provided by PL Rating, a comparative rating service from Vertafore, Inc. Information you enter is processed by Vertafore to generate quotes from the insurance companies we represent. We also use agency management, email, phone, texting, and payment processing providers. These companies may use your information only to provide services to us.
• Consumer reporting agencies: to get motor vehicle records, claims history, and credit-based insurance information, where permitted.
• People you authorize: such as a co-applicant, a lienholder or lender on your vehicle or home, or someone you ask us to work with.
• Legal and regulatory reasons: to comply with law, respond to lawful requests from regulators such as the Texas Department of Insurance, protect against fraud, or protect our rights.
• Business transfers: if our agency is merged, sold, or transferred, client records may be transferred to the new owner, subject to this Statement.

Our employees must sign a confidentiality agreement and are trained on protecting client information. They may access it only to do their jobs.

Cookies, analytics, and tracking

Cookies are small files a website stores in your browser. We and our service providers use cookies and similar tools to:

• Make the website and quote forms work, such as remembering what you entered.
• Understand how visitors use the site, using Google Analytics (through Google Tag Manager) and Cloudflare Web Analytics.
• Measure how well our Google Ads work, such as whether someone who clicked one of our ads later requested a quote or contacted us. We do not use these tools to show you targeted ads on other websites.

Your cookie choices. You can block or delete cookies, including analytics and advertising cookies, through your browser settings. Some parts of the site may not work without them. You can also opt out of Google Analytics with Google’s browser add-on at tools.google.com/dlpage/gaoptout.

Our website does not currently respond to “Do Not Track” browser signals.

Text messages and email

Text messages. If you text us, or give us your mobile number and agree to receive texts, we may text you about quotes, policies, payments, and claims. If you submit a quote request or other form on our website and check the box consenting to texts, we may also text you about your quote and other insurance products and services that may fit your needs. Consent to receive texts is not a condition of buying any policy. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers that deliver our messages.

Email. You can unsubscribe from marketing emails using the link in any email, or by contacting us. We will still send emails about your policies and account.

Your choices

• Marketing: opt out of marketing calls, texts, or emails at any time by contacting us.
• Access and correction: ask to see the personal information we hold about you or to correct it. Contact us using the details below. We may need to verify your identity first.
• Insurer records: to access or correct information held by an insurance company, contact that insurer or ask us to help.

How we protect your information

We use administrative, technical, and physical safeguards suited to the information we hold. These include restricting access to staff who need it, confidentiality agreements, password-protected systems, and secure storage of paper files. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Payment information

Most premium payments are processed by the insurance company that issues your policy. If our agency handles the payment for you, we will enter your payment or automatic payment information directly into the insurance company’s secure payment system. For some payments, such as agency fees and certain commercial or surplus lines policies, we process your card payment ourselves through our payment processor, Chase. In either case, we use your payment information only to complete the payment you request, and we do not keep your full credit card or bank account numbers in our files.

How long we keep information

We keep client records while you are a client and for 7 years after your last policy with us ends. Texas insurance regulations require us to keep records for at least 5 years; we keep them longer to help with late claims, audits, and questions about past coverage. We keep quote requests that don’t lead to a policy for up to 5 years, so we can follow up or re-quote your coverage if you contact us again. After that, we delete them. When records are no longer needed, we destroy them securely.

Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information online from them. Information about minors, such as a teen driver on a family auto policy, is collected only from a parent or guardian.

Links to other websites

Our site links to other websites, including insurance company payment and claims portals and our social media pages. We don’t control those sites and aren’t responsible for their content or privacy practices. Please review their privacy policies.

Insurance privacy notices

When you buy a policy through us, the insurance company that issues it will provide you with its privacy notice as required by state and federal law. For surplus lines policies, you will also receive a surplus lines privacy notice when your coverage begins. We share your information only as described in this Privacy Statement and as permitted by law.

Changes to this Statement

We may update this Privacy Statement from time to time. When we do, we will post the new version on this page and change the effective date at the top. If we make significant changes, we may also notify clients directly.

Contact us

Questions or requests about your privacy:

Neighbor’s Choice Insurance Agency, Inc.

431 E Northwest Hwy, Grapevine, TX 76051

Phone or text: (817) 421-8866

Email: info@neighborschoiceins.com

Office hours: Monday–Friday, 9 a.m.–5 p.m. Central